Tirai Amanah ("we", "the firm", "us") is a legal services practice registered in Malaysia, operating from Wisma Kelang, Jalan Tunku Abdul Rahman, 05000 Alor Setar, Kedah. We take the privacy of our clients and website visitors seriously, and this policy explains what personal information we may collect, how we use it, and the choices available to you.
This policy applies to information collected through our website at tiraiama.site and through our professional engagement with clients. It is written in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We may collect personal information in the following circumstances:
Contact enquiries. When you use the contact form on our website, we collect your name, email address, phone number (if provided), and the content of your message.
Client engagement. When you instruct us professionally, we may collect identity documents, financial information, family details, and documentation relevant to your pension or EPF matter.
Website usage. Our website may record anonymised technical data such as browser type, referring pages, and pages visited. This data does not identify you individually.
We do not collect sensitive personal data unnecessarily, and we collect only what is reasonably required for the purpose at hand.
2. How We Use Your Information
Personal information collected through our website or during our professional engagement is used for the following purposes:
- To respond to your enquiry or request for information
- To carry out legal services you have requested from us
- To comply with our legal and professional obligations under Malaysian law
- To maintain our records for the period required by law or professional standards
- To improve our website and services based on anonymised usage patterns
We do not use your information for marketing purposes without your consent, and we do not sell, lease, or trade your personal data to any third party.
3. Disclosure of Information
We treat client information with the discretion expected of a legal practice. We may share your information only in the following limited circumstances:
Professional obligations. Where required by law, court order, or a regulatory body with authority over our practice.
Service providers. Trusted third-party service providers (such as secure document storage or email hosting) who process data on our behalf and are bound by confidentiality obligations.
With your consent. In any other situation, we will ask for your permission before sharing your information.
4. Data Retention
Client files and related personal information are retained for a minimum of seven years following the conclusion of our engagement, in accordance with professional practice standards and Malaysian legal requirements. Information collected through website enquiries that did not result in an engagement is retained for no longer than twelve months.
At the end of the retention period, personal data is securely deleted or anonymised.
5. Cookies and Website Tracking
Our website uses cookies — small text files placed on your device — to support basic functionality and to understand how visitors use the site. We do not use cookies for advertising or to track you across other websites.
You may adjust your browser settings to decline cookies, though this may affect the usability of certain features. For a full explanation of the cookies we use, please read our Cookie Policy.
6. Your Rights Under the PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request that inaccurate data be corrected
- Withdraw consent for certain types of processing
- Lodge a complaint with the Personal Data Protection Commissioner
To exercise any of these rights, please contact us at [email protected] or by phone at +60 17-294 6385. We will respond within a reasonable period, and no later than the timeframe required by law.
7. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or alteration. Our website uses HTTPS encryption for all communications. Client documents are stored in access-controlled environments. No transmission over the internet can be entirely without risk, but we take our obligations in this area seriously.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practice or in Malaysian law. Where changes are material, we will note the revised date at the top of this page. We encourage you to review this page periodically.
9. Contact
If you have any questions about this Privacy Policy or the way we handle your personal information, please reach us at:
Tirai Amanah
Wisma Kelang, Jalan Tunku Abdul Rahman, 05000 Alor Setar, Kedah
Phone: +60 17-294 6385
Email: [email protected]